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Listen to this article - During Your Stay

 

During Your Stay

 

The nurse call button is located at your bedside and in your bathroom. Please use the call button if you need immediate assistance. For your own safety, always call for assistance before getting out of bed.


Flowers and gifts will be delivered as soon as they arrive. For the health and safety of all patients, flowers and helium balloons are not permitted in cardiac and intensive care units (CCU, ICU, SICU, and NICU). Your family and friends are welcome to send them once you are transferred out of these units.


Your safety and comfort are our top priorities. If you need additional housekeeping service during any portion of your stay, please contact our environmental services team at extension 26788 and we will send assistance.


Members of the hospital team (physicians, nurses, other clinical and support staff, volunteers) wear photo identification badges while they are in the hospital or at off-site hospital locations. Please do not hesitate to ask anyone entering your room for his or her photo identification.


If you do not speak English, or if you have a hearing or speech impairment, you may have interpretation services provided for you at no extra charge. Tell the person helping you that you need an interpreter. The hospital uses MARTTI, an on-demand interpreting service that provides a dedicated team of qualified interpreters offering more than 250 languages 24 hours a day, 7 days a week.


Mail will be delivered to your room each day. Any mail received after you are discharged will be sent to your home. Outgoing letters with postage may be given to nursing staff or a hospital volunteer.


An ambassador will visit you daily to obtain your menu selections. You may select your meal choices from the Ambassador Dining Menu...


You are the expert about how you are feeling. Be sure to tell your doctor or nurse when you have any kind of pain. To help describe your pain, be sure to report...


If you have a need for spiritual care, but do not have a specific clergyman, please ask your nurse to contact our nondenominational chaplain.


Your healthcare is our priority. To determine where improvements are needed, San Antonio Regional Hospital takes part in the HCAHPS survey. The HCAHPS survey, which measures...


Please notify your nurse upon admission to the hospital if you would like to use any personal electrically powered appliance, such as a personal blow dryer, electric shaver, fan, radio, etc. so that one of our facility technicians can conduct a safety inspection.


The hospital's policies and procedures align with the national standards to protect the privacy of your personal health information, in accordance with the United States Department of Health & Human Services.


San Antonio Regional Hospital has adopted Patient Rights & Responsibilities in accordance with Section 70707 of the California Administrative Code and the Centers for Medicare and Medicaid Services (CMS), Conditions of Participation...


During your stay, our doctors, nurses, and all members of the healthcare team will treat you and your family as partners in your own care. One way you can be involved is to Speak Up...


You can contribute to healthcare safety. The following information will help make your hospital stay safe and comfortable.


A telephone is provided in your room. Family and friends phoning from outside the hospital may be connected to your room through our automated attendant system. Dial the hospital at...


An individual color television is provided in your room. Nursing staff will show you how it works. The television program guide...


We understand the concerns you may have about visiting your loved ones while they are hospitalized, but we believe restricting visitors at this time is necessary. We appreciate your understanding as we take proactive precautions to protect our patients...


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