CORONAVIRUS (COVID-19) INFORMATION
Due to COVID-19 precautions, the following information is provided for our patients and their families:
Due to COVID-19 precautions, all emergency patients will be screened for fever and respiratory symptoms upon arrival, and will be given a mask. The mask and screening questions help us meet our commitment to provide a safe environment for everyone entering
the emergency department.
- In support of social distancing, and to minimize the possibility of exposure, patients are screened for COVID-19 symptoms a the main entrance to the ER.
- Patients with more serious illness will be directed to check-in at the reception desk in the emergency department.
- If a bed is available, the patient will be taken directly into the treatment area.
- If a bed is not immediately available, patients with a fever and/or respiratory symptoms will be masked and placed in a separate waiting room within the treatment area.
- Patients are reminded to check-in with the triage nurse if there is a change or worsening of their symptoms.
- Patients will be seen in the order of illness severity. Be assured, the emergency department team will do everything possible to place patients into a private room in the treatment area as quickly as possible.
- In accordance with COVID-19 precautions, no visitors are permitted in the emergency department. The only exception is that one (1) parent or legal guardian may accompany a minor under age 18.
We understand the concerns you may have about visiting your loved ones while they are hospitalized, but we believe restricting visitors at this time is necessary. We appreciate your understanding as we take proactive precautions to protect our patients, our healthcare team, and the communities we serve.
URGENT CARE PATIENTS
Due to COVID-19 precautions, all San Antonio Regional Hospital Urgent Care patients are screened for fever and respiratory symptoms. This extra screening helps us meet our commitment to provide a safe environment for everyone entering the urgent care.
When you arrive at the urgent care parking lot, call the appropriate number listed below from your vehicle.
Rancho Cucamonga location: 909.948.8100
Fontana location: 909.434.1150
Eastvale location: 951.393.3010
- Urgent care staff will screen the patient over the phone.
- If this screening reveals potential COVID-19 symptoms, the patient will be directed to the COVID-19 tent to be evaluated by a provider.
- Patients who are not identified with potential COVID-19 symptoms will be directed to enter the urgent care.
- All patients entering the urgent care must wear a mask.
- In accordance with COVID-19 precautions, no visitors are permitted in the urgent care. The only exception is that one (1) parent or legal guardian may accompany a minor under age 18.
* Please note: if a visitor is being considered due to one of the exceptions noted above, he or she will be screened for COVID-19 symptoms prior to being approved for visitation.
San Antonio Regional Hospital's Randall and Janell Lewis Emergency Department serves the community with 24-hour emergency care, providing basic emergency services with advanced monitoring capabilities. Our staff is certified in advanced adult and pediatric life support.
Medical direction for the emergency department is provided by Mountain View Emergency Physicians Medical Group, Inc. A panel of on-call physician specialists, who are members of the hospital's medical staff, are available when needed.
Patients arriving at the emergency department, other than by ambulance, are seen by a triage nurse first. The goal of triage is to determine the severity of the condition. To do this, the triage nurse will ask the reason for the visit, take a brief history, and perform
a focused assessment. Patients who may be unstable and whose condition could deteriorate without immediate attention will be treated first. This is why some patients receive priority treatment.
In an attempt to decrease your wait time and increase comfort, the triage nurse may begin diagnostic testing or treatment according to well-tested protocols. For example, medications may be given or an X-ray may be ordered.
Evaluation and Treatment
When you reach our 24-hour emergency department you will have a nurse assigned to you in the treatment area. Your care will be directed by a member of the Mountain View Emergency Physicians Medical Group. After a history and physical exam are performed,
you may require some diagnostic studies, such as blood tests or X-rays. The nurse may start intravenous (IV) therapy or place you on special monitors. Based upon your condition and the results of your tests, you will either be discharged or admitted
to the hospital. Under certain circumstances, you may need to be transferred to another hospital.
If you are discharged from the emergency department, you will be given after-care instructions to follow at home. In order to get well, it is important that you understand and follow these instructions.
Before you leave the hospital, please do not hesitate to ask questions about your diagnosis and treatment. We want you to understand your condition and what it will take for you to recover. It is essential that you follow up with your personal physician
or the physician you are referred to by the emergency department.
If you have any questions after discharge, please call the emergency department at 909.920.4747. You may receive an invoice for the hospital's charges for your emergency visit, as well as separate statements for all physician services. As a courtesy, the hospital's Business
Services Department will bill your insurance for hospital charges.