• Our Mission and Values

  • Mission

    Our mission is to improve the health and well-being of the people we serve.

    Vision

    Our vision is to be a leader in creating healthy futures through excellence and compassion.

    Values

    Patient Centered
    We engage patients as our partners in care.
      We will:
    Engage patients/families to understand and exceed their expectations
    Actively listen to patients and families
    Embrace patients and families as part of the care team
    Respect patient and family privacy, dignity, and beliefs
    Genuinely care for patients in the way we want to be treated
         
    Safety
    We make safety our highest priority for patients, visitors, and our care team.
      We will:
    Identify, report, and escalate safety concerns
    Personally practice safety in our daily work
    Safeguard others
    Correct safety hazards
    Provide assistance to patients, visitors, and team members
         
    Compassion
    We treat everyone with dignity and respect.
      We will:
    Energetically engage in actions that enhance patient well-being
    Provide comfort and seek to eliminate anxieties and fear
    Offer encouragement to patients, families, and the care team
    Seek to understand expectations and perceptions
    Advocate for our patients and care team
         
    Respect
    We value every individual through our words and actions.
      We will:
    Seek to better understand all people regardless of their background
    Communicate appropriately with others
    Talk with and not about others
    Listen and not judge, carefully select our words, and agreeably disagree
    Acknowledge and consider the variety of perspectives and opinions
         
    Integrity
    We do the right thing – ethically, legally, and morally.
      We will:
    Always be honest in our communication
    Follow through on what we say
    Report any integrity concerns
    Question actions that may be inconsistent with our values
    Take ownership, correct actions, and not blame others
         
    Excellence
    We embrace the principles of a high reliability organization.
      We will:
    Actively pursue high reliability in everything we do
    Proactively identify improvement opportunities
    Embrace behaviors that reduce risk
    Collaborate in activities to improve organizational performance
    Contribute to building/maintaining sustainable processes