Visitation Policy

Visitors have the following requirements:

• General Visitation Hours: 7 am to 10 pm.
• General Information: All families and other partners in care must stop at the main entrance or ED entrance to obtain a visitor sticker. After 8:00 p.m. visitors must enter through the Emergency Department. Families and other partners, 12 years and above, will be issued a visitor sticker. The sticker is to be worn for the duration of that visit.
• Children:  Children supervised by an adult are welcomed, and are not restricted by age. Other guidelines may apply. See: Flu Season Visiting Restrictions below.
• Emergency Department: Two visitors are welcome at the discretion of the healthcare team. Exceptions can be made in unusual situations.
• Maternity: Fathers or significant others may visit patients in the LDRPs or maternity rooms at any time if patient is in a private room. Other guidelines may apply. (See Maternity section below for complete guidelines)
  • We observe Quiet Time every day from 2:00 pm to 4:00 pm. This is a time for parents and babies to bond and rest. In order to provide a quiet, healing environment we encourage visits before and after these times.
• Patients in isolation may have separate visitor restrictions

• No children age 14 and under may visit patients.
• If you have flu-like symptoms, please postpone your visit until you are well.
• Flu Symptoms:
• Fever, Headache, Cough, Chills, Sore throat, Fatigue, Runny/ Stuffy nose, Vomiting, Body aches, Diarrhea.

• Wear a mask if you feel the need for your health circumstances.
• Wear a mask if you have been exposed to or tested positive for COVID-19 in the last 5 days.
• Wear a mask around others if you have a fever or respiratory symptoms (e.g., cough, runny nose, and/or sore throat).

If you have questions, please ask a member of our care team to contact the manager on your nursing unit or in the outpatient department for the services you are receiving.

Specific Guidelines by Department

EMERGENCY PATIENTS

• Patients with more serious illnesses will be directed to check-in at the reception desk in the emergency department.
• If a bed is available, the patient will be taken directly into the treatment area.
• Patients are reminded to check-in with the triage nurse if there is a change or worsening of their symptoms.
• Patients will be seen in the order of illness severity. Be assured, the emergency department team will do everything possible to place patients into a private room in the treatment area as quickly as possible.
• Patients are allowed , only one (1) visitor over the age of 14 in the emergency department.

OUTPATIENT SERVICES

• Radiology: One visitor might be allowed if not pregnant or for specific patient needs.
• ACU: Up to two visitors per patient. Children under 14 may be permitted.
• Cathlab: Two visitors in the recovery room.
• Cardiology: One visitor, subject to patient or doctor discretion.

MATERNITY

• Download the 2025 Maternal Child Services Visitor Guidelines here.
• Fathers/significant others can visit any time in private rooms.

• If you are here for possible labor or as an outpatient, one designated support person may accompany you  
• No children are allowed in this area. 

• Once you are in admitted in labor, your designated support person may accompany you 
• Maximum of two visitors are allowed in your room at a time.  
• At the time of delivery through the recovery period, your designated support person and one additional visitor may be present as your condition permits. 

• If you require a cesarean section, one designated support person may accompany you to the L&D OR and PACU area as your condition permits.  

• Support person(s) will be designated at the discretion of the surrogate and will follow visitor guidelines.  

• If you are experiencing an obstetric or medical issue that requires admission to our antepartum high-risk area your designated support person may accompany you while you are in a private room. 
• Additional visitors are permitted (without age restriction) if your condition permits. 
• Maximum of two visitors are allowed in your room at a time.  
• Children visitors must be accompanied by an adult over 18 years of age (and are not counted in the total visitor number).  

• During your postpartum stay your designated support person may stay with you continuously as long as you are in a private room. 
• Additional visitors are permitted (without age restriction) if your condition permits. 
• Maximum of two visitors are allowed in your room at a time.  Children visitors must be accompanied by an adult over 18 years of age (and are not counted in the total visitor number).  

• Fathers or significant other may visit in the newborn nursery if the baby is unable to transfer to mother-baby care within the normal timeframe after delivery. 
• Parents may attend newborn care (ex. Bath, lab draws, phototherapy) in the Newborn Nursery. 
• Parents may view procedures from the Newborn Nursery viewing window and may be present in the Newborn Nursery during the recovery period (e.g. circumcision). 
• The healthcare team on a case-by-case basis can arrange sibling visitation if the baby is receiving monitoring care in the Newborn Nursery and baby’s condition permits. 

• If your baby requires care in our NICU, specific visitation guidelines will be reviewed with you during your baby’s admission process.