Web Site Privacy Statement for San Antonio Regional Hospital


Our Commitment to Privacy

San Antonio Regional Hospital is committed to respecting and protecting your privacy as a visitor to our web site at http://www.sarh.org. We take the issue of privacy seriously and value the trust you place in us each time you use our services and access this web site. This privacy statement describes the practices and policies we have adopted to safeguard your personal information that may be gathered and used as you visit our web site.

THIS NOTICE DESCRIBES HOW INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED.  PLEASE REVIEW IT CAREFULLY.

The policy may change from time to time, so please check back periodically. If you have any questions about our privacy policy, we encourage you to contact us using any of the methods outlined at the end of our privacy statement.


Who Is Collecting the Information?

San Antonio Regional Hospital is collecting information on this web site as outlined in this privacy statement. We also use Google Analytics to help us collect various types of information.


What Information Do We Collect?

Automatic Collection of Information:  If you do nothing during your visit, but browse through the web site or download information, our system will automatically gather and store certain information about your visit. This information does not identify you personally and is used in an aggregate way to help us improve our web site and tell us the number of visitors to our site each day.

Permission-based Collection of Information:  At different places on our site depending upon the feature you use, you may be asked to volunteer personal information such as your name, e-mail address, mailing address, and telephone number and other information as needed.

The following information is collected with your permission at this web site:
  • The e-mail addresses of those who communicate with us via e-mail
  • Contact information. If you sign up to receive our newsletter, emails, or text messages from us, we will collect your name, email address, mailing address, phone number, and any other information needed to contact you about the Services.
  • The contact information of those making an on-line donation. You will have a chance to opt out of further communication when you receive your gift acknowledgement in the mail.
  • Information you may give to us or an approved vendor as a job applicant when applying for a job at San Antonio Regional Hospital.
  • Survey information. You may provide us with other personal information when you fill in a form, respond to our surveys or questionnaires, provide us with feedback, participate in promotions, or use other features of the Services.
  • Communications information. We may also collect other information during our communications with you, including information that you send to us when interacting with our customer service agents, or when you call us or send emails or text messages. This may include information about how you contacted us, your marketing preferences, and other information that you choose to share.

How Do We Use the Information We Collect?

We use the personal information we collect for the following reasons:
  • Respond to your requests
  • To send you our email newsletter and SMS/MMS text messages.
  • To send you other information or marketing about our Services that you think may be of interest to you.
  • To reply to your questions, inquiries, or customer service requests or to send you notices, updates, security alerts, or support and administrative messages.
  • Acknowledge an on-line gift made to our Foundation
  • Monitor and improve our customer service efforts
  • Monitor, review, measure, and analyze web site utilization
  • Modify and enhance the web site
  • Improve the content and design of our web site
  • Determine the need for new programs and services
  • Study general usage habits for our own marketing research purposes

We may also use your personal information to fulfill our obligations as set out by the applicable law, or to carry out any other purpose as described to you at the time your personal information was collected.


With Whom Will the Information Be Shared?

The personally identifiable information gathered during your visit to this web site is not shared with any organization for any purpose. We do not rent, sell, exchange or in any way provide personally identifiable information to any third-party organization.

With vendors, consultants, and other service providers who process your personal information on our behalf when they provide services to us, for example data analytics, research, marketing and financial services.

We may be legally required to disclose or share your personal information without your consent in some circumstances, for example to comply with a court order or law enforcement. In such circumstances, we will only disclose your personal information if we have a good-faith belief that such sharing is required under applicable legal obligations.


Retention Of Your Data and Deletion

Your personal information will not be kept longer than is necessary for the specific purpose for which it was collected.

When we decide how long we will keep your information we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, why we need it, and any relevant legal requirements (such as legal retention and destruction periods).

The foregoing will, however, not prevent us from retaining any personal information if it is necessary to comply with our legal obligations, in order to file a legal claim or defend ourselves against a legal claim, or for evidential purposes.

Details of retention periods for different aspects of your personal data are available from us on request by contacting us using the contact details provided under the “Contact Us” heading below.


Access and Correction of Personal Information - Your Rights

  • Review of Personal Information
  • Depending on the circumstances, you may have some of the following rights under applicable data protection laws. To exercise any of them, please contact us using the details provided in the “Contact Us” section below
  • You may access, correct, or request deletion of your personal information
  • You may object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information, (i.e. your data to be transferred in a readable and standardized format).
  • If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time.
  • We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
  • You may also have the right to complain to a supervisory authority about our collection and use of your personal data. For more information, please contact your local supervisory authority.

Additional Use of Personal Information

Requesting No Postal Mailings:  You may receive periodic postal mailings or emails from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending us an e-mail to that effect at: or .


Our Use of Cookies

Many web sites now use "cookies" to provide useful features to their visitors by providing customizable and personalized services.

A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. For example, a web site may use cookies to store and sometimes track information about you, your preferences, or the pages you last visited.

Your browser software can be set to reject all cookies, or to ask you if you would like to accept or decline a cookie from a particular site before it is sent. Most browsers offer instructions on how to reset the browser to reject cookies in the Help section of the toolbar. You should know, however, that if you reject a cookie, certain functions and conveniences of a site may not work properly.

We use cookies on our web site for the following purposes:  We use various session cookies that are deleted when the browser is closed. Additional performance and optimization cookies are used and retained by our approved vendors. These are used to remember users' selections.

Requesting Cookie Deletion:  For most browsers (such as Google Chrome), the _ga cookie, by default, lasts for two years of inactivity. For returning users, every time a user visits our site, this extends the expiration to two years from the latest date. Other cookies set by Google and other vendors we use have other expiration times and are also renewed each visit. If you wish to have any browser cookies deleted from our Google Analytics account or other vendor account, please let us know by submitting your inquiries here.


Registration for Access

Visitors can use this entire web site anonymously, without registration.


Security of Communications

We recognize that many people are concerned about the privacy and protection of information as it is transmitted over the Internet. You should keep in mind that the possibility exists for unauthorized individuals to intercept any e-mail message you send over the Internet. In some cases, information can be encrypted (scrambled or encoded) to make it very difficult to read if it is intercepted during communication. Certain technology and practices allow web sites to provide an increased level of security for your personal and health-related information when appropriate.

We use the following practices on our web site to enhance the level of security for communication and the transmission of personal information:
  • We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.
  • We have taken reasonable steps to ensure the integrity and confidentiality of personally identifiable information that you may provide.
  • We are not responsible for the privacy of e-mail messages except those stored in our system.

  • We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our site.


E-Commerce, On-line Donations, and Online Shopping

Making donations over the Internet usually requires you to provide your personal identifying information and credit card information on a web site. Many people have become accustomed to on-line commerce as a time-saving and useful convenience. There are a number of practices that can make providing your sensitive credit card information more secure and therefore make you feel more comfortable about doing so.

We do process credit card payments for donations on our web site. 
We have the following e-commerce practices
  • When processing your credit card payment, we will ask for the card type, number, expiration date, and your card's billing address.
  • We will transmit credit card numbers in an encrypted format using industry-standard, SSL (secure socket layer) encryption.
  • We do not store your credit card number on our Internet server.

  • We will keep this information in the strictest confidence and will make every effort to maintain the privacy and security of the information at all times.


Donor Privacy and Online Giving

San Antonio Hospital Foundation is committed to protecting the privacy of our donors. When you make a donation through our Blackbaud-powered online giving forms, we collect the personal and payment information necessary to process your gift securely.
Information We Collect for Donations:
  • Contact information (name, address, phone, email)
  • Donation details (amount, designation/fund, payment method)
  • Any optional information you choose to provide (e.g., tribute/honorary messages, employer matching details)
How We Use Donor Information
We use this information to
  • Process and acknowledge your gift
  • Issue tax receipts
  • Steward your relationship with the Foundation (thank-you communications, impact reports)
  • Comply with legal and regulatory requirements

We may also use de-identified or aggregated data for internal analytics to improve our fundraising efforts.

Sharing of Donor Information
We do not sell, rent, or trade donor information. Your information may be shared only with:
  • Our secure payment processors and Blackbaud (our donor management platform) under strict confidentiality agreements
  • Professional advisors or service providers who assist with gift processing, mailings, or data management (all bound by confidentiality)
  • As required by law or to protect our legal rights
Security
All online donations are processed through encrypted, PCI-compliant forms. Credit card information is not stored on our servers. We maintain reasonable administrative, technical, and physical safeguards to protect your information.
Your Choices and Rights
  • You may opt out of future communications at any time by following the unsubscribe instructions in our emails or by contacting us at [email protected].
  • You may request access to, correction of, or deletion of your donor information (subject to legal obligations).
  • We honor opt-out requests for solicitations as required by law.
HIPAA Note
If you are a patient or have been treated at San Antonio Regional Hospital, limited protected health information may be used for fundraising purposes in accordance with HIPAA regulations. You have the right to opt out of receiving fundraising communications.
For questions about your donor information or to exercise your rights, please contact us at [email protected].


Links to Other Sites

Web sites often provide a number of links that offer direct access to other useful or interesting web sites holding potential value to site visitors. Inclusion of the other sites by links does not imply any endorsement of the material or information on the other sites. Users are encouraged to review the privacy policy of each linked site before sharing personal and health-related information.

This site includes links to non-affiliated external web sites. We have the following practices:
  • We encourage users to review the privacy policy of each linked site, as we cannot be responsible for the privacy practices of other sites.

Changes in Our Privacy Policy

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we have the following practices:

We will post the policy changes to our web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our web site periodically.


Web Site Contact Information

If you have questions about our privacy policy, or feel that this site is not following its stated information policy, please contact us at or .


Modification Date

This privacy statement was last modified on September 23, 2013.
This privacy statement was last reviewed on October 15, 2020.
This privacy statement was last reviewed on October 20, 2025.
This privacy statement was last modified on May 26, 2026.

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