SMS Terms and Conditions – San Antonio Regional Hospital

 

1. Program description

San Antonio Regional Hospital ("SARH," "we," "us") offers the “SARH Text Updates” SMS/MMS messaging program. By opting in, you agree to receive recurring automated text messages from SARH at the mobile number you provide.

Messages may include: hospital news and health education, community event and class invitations, service announcements, and San Antonio Regional Hospital Foundation updates.

Message frequency varies, typically up to 5 messages per month. Messages are sent from 909.345.9229.

These Terms apply to the SMS program only and supplement our Privacy Policy and website terms of use.

2. How to opt in

You can join by texting JOIN to 909.345.9229, by checking the SMS consent box on a form at sarh.org, or by providing your mobile number and consenting at an SARH event or location.

By opting in, you give express written consent to receive recurring automated marketing and informational text messages from SARH at the number provided, even if that number is on a state or federal Do Not Call list. Consent is not a condition of receiving care, services, or making a purchase or donation.

After you opt in, you will receive a one-time confirmation message. You confirm that you are the account holder or have the account holder's permission to enroll this number, and that you are at least 18 years old.

3. How to opt out

You can cancel at any time. Reply STOP to any message to unsubscribe. You will receive one final message confirming that you have been unsubscribed, and no further messages will be sent unless you opt in again.

You may also opt out by replying STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT, or by emailing marketing@sarh.org with your mobile number and the word "STOP."

If you change or deactivate your mobile number, please notify us so we can update or remove it.

4. Help and support

Reply HELP to any message for assistance. You can also email marketing@sarh.org or call 909.920.6215.

5. Message and data rates

Message and data rates may apply. Check with your mobile service provider for details on your plan. SARH does not charge for the program itself.

Wireless carriers are not liable for delayed or undelivered messages. Delivery is subject to carrier network availability, and SARH is not responsible for messages that are delayed, blocked, or not delivered. Supported carriers include AT&T, T-Mobile, Verizon, and most other major U.S. carriers, but not all carriers support every feature.

6. Privacy

We collect your mobile number, opt-in date and method, and your replies to our messages in order to run this program. Your use of the program is also governed by our Privacy Policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for vendors who help us deliver messages and are bound to use it only for that purpose. We use Mailchimp (Intuit Inc.) to send messages on our behalf.

We may disclose information when required by law, such as in response to a court order or lawful request. You may ask us to correct or delete your mobile information by emailing marketing@sarh.org.

7. Health information notice

Text messages are not a secure form of communication. Do not send personal health information, medical record numbers, insurance details, or payment card numbers by text. SARH will not request this information by text.

This program is not for medical advice or emergencies. If you are experiencing a medical emergency, call 911. To reach your care team, contact your provider's office or call our main phone number at 909.985.2811.

Messages are general in nature and are not a substitute for professional medical advice, diagnosis, or treatment.

8. Fundraising messages from San Antonio Hospital Foundation

San Antonio Hospital Foundation (the "Foundation"), the nonprofit philanthropic arm of SARH, may send text messages through this program about giving opportunities, donation campaigns, fundraising events, donor recognition, and the impact of gifts. By opting in, you consent to receive these messages along with other SARH messages.

You are never required to donate, and making a gift is not a condition of receiving care or of participating in this program. Messages may include a link to the Foundation's secure online giving page. SARH and the Foundation will never ask you to send payment card, bank account, or other financial information by text; please enter it only on the secure giving page.

Donations made through a link in a text message are processed by the Foundation's payment processor and donor management platform under the terms described in our Privacy Policy. Gifts are tax-deductible to the extent allowed by law; you will receive an acknowledgment for your records.

You can stop fundraising texts at any time by replying STOP (which ends all SARH texts) or, to stop only Foundation messages while keeping other SARH updates, by emailing foundation@sarh.org with your mobile number. If you are a patient, you also have the right to opt out of fundraising communications as described in our Privacy Policy, and we honor opt-out requests as required by law.

9. General terms

You must be 18 or older and a U.S. resident to participate. The program is available only to customers of participating carriers. SARH may suspend or end the program, or modify these Terms, at any time; changes take effect when posted on this page with an updated effective date, and your continued participation constitutes acceptance.

To the fullest extent permitted by law, SARH, its affiliates, and its service providers are not liable for any delay, failure, or error in message delivery, or for any damages arising from your use of the program.

Questions about these Terms: San Antonio Regional Hospital, 999 San Bernardino Rd., Upland, CA 91786 · 909.920.6215 · marketing@sarh.org.

Effective date: October 15, 2026