Billing & Financial Assistance

Your hospital bill will include charges for the care you receive during your stay. Your personal physician, hospital-based physicians, or other physicians who have consulted on your care will send you separate bills for their services from their office practice or billing company.

The Patient Financial Services Department bills insurance as a courtesy to our patients. The patient is responsible for providing all insurance information to the hospital. Our pre-registration specialists will take your insurance information by telephone during the pre-registration process. You will also be asked to present your health insurance card for verification at the time of service.

While our staff will verify insurance eligibility and benefits if you are admitted to the hospital, we encourage the patient to contact their insurance directly to learn about their benefits and any insurance requirements that may exist for pre-authorization/notification. We will notify you of any payment due from you, such as a deductible, co-payment, co-insurance, non-covered charges, etc. You will be asked to pay your portion, as required by your insurance plan, at the time of service. Any balance due on your account will be immediately due upon receipt of your hospital bill.

The hospital will allow 60 days for payment by the insurance carrier, during which time you may receive reminder statements. If your insurance carrier delays, or denies, payment on any portion of the bill, the hospital may seek payment from the patient/financially responsible party.

Financial Assistance

San Antonio Regional Hospital offers special financing to qualified individuals. Please contact the hospital's financial advocate at 909.980.9511 to discuss options and to make payment arrangements, if necessary. If you are unable to meet your financial obligation, our staff will discuss available alternatives with you such as: payment plans, qualification for government programs, and/or consideration for financial assistance. 

Help Paying Your Bill

The Hospital Bill Complaint Program is a state program, which reviews decisions about whether you qualify for help paying your hospital bill. If you believe you were wrongly denied financial assistance, you many file a complaint with the Hospital Bill Complaint Program. Go to for more information and to file a complaint.