For Patients and Visitors
It's a New Day, a New Way at San Antonio!
Keeping you safe during COVID-19 is our utmost priority. New COVID-19 procedures and visitation guidelines have been put into place to ensure the safety and well-being of all San Antonio patients, visitors, and care team members.
Updated San Antonio Regional Hospital Visitor Policy - Effective February 14, 2022
In addition to a providing a valid photo identification, hospital visitors, must show proof of COVID vaccination or a negative SARS-CoV-2 test for each visit as follows:
- Rapid test results, including home test results, must be within 24 hours of the visit.
- PCR test results must be within 48 hours of the visit.
Visitor must also meet the following requirements:
- One (1) visitor is permitted per patient.
- No minors under age 16 are permitted to visit.
- Wear a mask inside the hospital.
Personal Protective Equipment (PPE)
A well-fitting mask (surgical or double-mask) must be worn upon entry and at all times while inside the healthcare facility. Additional PPE, as directed by hospital personnel due to the specific patient conditions, must be worn at all times while in the
Physical (Social) Distancing
All visitors must physically distance (socially distance) themselves from healthcare personnel and other patients/visitors at all times while in the facility.
We understand the concerns you may have about visiting your loved ones while they are hospitalized, but we believe restricting visitors at this time is necessary. We appreciate your understanding as we take proactive precautions to protect our patients, our healthcare team, and the communities we serve.
Due to COVID-19 precautions, all emergency patients will be screened for fever and respiratory symptoms upon arrival and given a mask. The mask and screening questions help us meet our commitment to provide a safe environment for everyone entering the emergency department.
- In support of social distancing, and to minimize the possibility of exposure, patients with mild to moderate respiratory symptoms are screened for COVID-19 symptoms a the main entrance to the ER.
- Patients with more serious illness will be given a mask, and they will be directed to check-in at the reception desk in the emergency department.
- If a bed is available, the patient will be taken directly into the treatment area.
- If a bed is not immediately available, patients with a fever and/or respiratory symptoms will be masked and placed in a separate waiting room within the treatment area.
- Patients are reminded to check-in with the triage nurse if there is a change or worsening of their symptoms.
- Patients will be seen in the order of illness severity. Be assured, the emergency department team will do everything possible to place patients into a private room in the treatment area as quickly as possible.
- In accordance with COVID-19 precautions, only one (1) visitor may be permitted in the emergency department.
Due to COVID-19 precautions, only one (1) visitor may be permitted to accompany patients receiving services.
URGENT CARE PATIENTS
Due to COVID-19 precautions, all San Antonio Regional Hospital Urgent Care patients are screened for fever and respiratory symptoms. This extra screening helps us meet our commitment to provide a safe environment for everyone entering the urgent care.
When you arrive at the urgent care parking lot, call the appropriate number listed below from your vehicle.
Rancho Cucamonga location: 909.948.8100
Fontana location: 909.434.1150
Eastvale location: 951.373.3010
- Urgent care staff will screen the patient over the phone.
- If this screening reveals potential COVID-19 symptoms, the patient will be directed to the COVID-19 tent to be evaluated by a provider.
- Patients who are not identified with potential COVID-19 symptoms will be directed to enter the urgent care.
- All patients entering the urgent care must wear a mask.
- In accordance with COVID-19 precautions, only one (1) visitor may be permitted in the urgent care.
Patient & Visitors Quick Links
- Patients and Visitors
- Advance Directive Forms
- Patient Rights and Responsibilities
- Visiting Information
- Gift Shop Flowers and Refreshments
- Second Opinion Before Surgery
- Surgery and Recovery
- Patient Records
- Safety and Security
- Balance Billing or "Surprise Billing"
- Hospital Charges
- Phone Numbers
- Advance Beneficiary Notice
- Seasonal Flu