The nursing staff will help familiarize you with your room when you arrive. If you need assistance during your stay, please use the call button on your bed. There is also an emergency call button located in your bathroom.
Our Engineering Department maintains the temperature within the Hospital. Due to certain medications and conditions, some patients may feel colder than others. Please ask your nurse for a warm blanket if you are cold.
We may include certain limited information about you in the hospital directory while you are a patient at the hospital. This information may include your name, location in the hospital, your general condition (e.g., good, fair, etc.) and your religious
affiliation. Unless there is a specific written request from you to the contrary, this information, except for your religious affiliation, may also be released to people who ask for you by name. Your religious affiliation may be given to a member
of the clergy, such as a priest or rabbi, even if they don’t ask for you by name. This information is released so your family, friends and clergy can visit you in the hospital and generally know how you are doing.
A telephone is provided in your room. You may receive calls between 6 am and 10 pm. (until 9 pm in Pediatrics). Emergency calls will be connected at any time.
Family and friends phoning from outside the hospital may be connected to your room through our automated attendant system. After they dial the hospital at 909.985.2811 and listen to the instructions for a touch tone phone, they should dial 22 and your
room number if you are in Bed A (closest to the door), or 25 and your room number if you are in Bed B (next to the window). For example, for Room 123A, your five-digit extension is 22123. For Room 123B, your five-digit extension is 25123.
To make a local call, dial "9" and then the telephone number. To make a long distance or toll call, dial "9," then "0," then the telephone number (include the area code even if it is 909). An outside operator will take billing information before placing
the call. You may call collect, charge your home telephone number, or use a calling card.
Cell Phone Usage
We ask that you keep your use of cell phones and other wireless communication devices to a minimum as they may interfere with some types of patient monitoring equipment. This is of particular importance when visiting patients on units where monitoring
equipment is used extensively.
An individual television is provided at your bedside. Nursing staff will show you how it works. Please consult the hospital television program guide for a schedule of health-related programs.
In consideration of other patients, please keep TV and radio volumes low. After 9 pm, please use the pillow speaker or ear piece provided for you. Closed-captioned programs are also available on patient televisions.
Please do not bring any valuables to the hospital including jewelry, money, or credit cards. The hospital is unable to accept liability for lost or damaged valuables. If you wear glasses, contact lenses, or dentures, be sure to bring cases to store
these items while you are sleeping or during procedures. It is highly recommended to leave all jewelry at home.
Flowers and gifts will be delivered as soon as they arrive. For the health and safety of all patients, flowers and helium balloons are not permitted in cardiac and intensive care units (CCU and ICU). Your family and friends are welcome to send them once
you are transferred out of these units.
Any mail received address to you will be delivered to your room. Mail received after you are discharged will be sent to your home. You may give outgoing letters with the appropriate postage to nursing staff or a hospital volunteer who will place it
in the outgoing mailbox.
Patient Meal Service
Unless your physician has ordered a restricted diet, you may select meals from menus given to you each day. Prompt completion of the menus will ensure that you receive the items of your choice. Between-meal snacks are also available mid-afternoon and
before bedtime. Meals are served:
Breakfast: 7:15 to 8:30 am
Lunch: 11:45 am to 1 pm
Dinner: 5:15 to 6:30 pm
You may discuss any concerns you have about your diet with our Dietary staff. A registered dietitian may visit you if ordered by your physician.
Laboratory & Radiology
Your physician may order blood tests as part of the diagnostic profile, and to monitor your progress. Lab assistants who draw your blood may not know the reason for the test. Questions regarding the purpose of blood tests and their results are best answered
by your physician. Click here for additional information about laboratory services.
The hospital pharmacy provides medications ordered by your physician. All medications you take while you are a patient are limited to those given by our staff nurses. Please do not bring any medications, including over-the-counter remedies, from home. If your physician prescribes medications for you to take when you go home, you should arrange for a family member or friend to take the prescription to your local pharmacy to be filled.
Preparing to Go Home
Your physician will determine when you are well enough to leave the hospital. Our nursing staff will initiate the necessary discharge procedures according to the discharge plan established by your physician, case manager, and you and your family. Before
you leave, your nurse will review your physician's discharge orders with you and answer any questions about your care at home.
If you have questions after you have gone home, please contact your physician directly.