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Listen to this article - Visiting Policy

For Patients and Visitors

It's a New Day, a New Way at San Antonio!


Keeping you safe during COVID-19 is our utmost priority. New COVID-19 procedures and visitation guidelines have been put into place to ensure the safety and well-being of all San Antonio patients, visitors, and care team members.


HOSPITAL VISITORS

Due to lower COVID-19 positivity rates in our county, the California Department of Health has provided guidance that enables San Antonio Regional Hospital to relax its visitation guidelines. We understand the important role visitors play in the mental well-being and recovery of patients. With this in mind, one (1) visitor may be permitted for non-COVID adult patients, from 8:00 am to 8:00 pm.

Visitation Policy (updated June 30, 2021):

  • Only 1 visitor, at a time, will be allowed to visit non-COVID patients.
  • All visitors are required to provide a photo ID for visitation. 
  • The visitor’s photo ID will be kept at the reception desk. The visitor will pick up the photo ID when they leave the hospital.  
  • Visitors leaving after the reception desk closes (8pm) will need to pick up their photo ID from Security’s booth in the Emergency Room lobby.
  • Visitors without photo ID of any kind will not be permitted to visit. 
  • All visitors will receive a dated visitor sticker identifying the room to be visited.  The sticker must be worn at all times while on the hospital campus.
  • Visitor stickers expire at 8 pm each day.

Limited visitors may be permitted for infants and children as follows:

  • Pediatric Patients: Parent/Guardian Only
  • Neonatal Intensive Care Unit (NICU): Both parents only
  • Maternity Services: Two support persons may remain with you during your labor and delivery stay. 

Please note: all visitors will be screened for fever and COVID-19 symptoms prior to being approved for visitation.

The elimination of California's "Mask Mandate" does not apply to hospitals. The State of California continues to require masks in hospital facilities. Visitors must wear a face covering at all times and in all locations within the facility. Other personal protective equipment (PPE) may be required while in the patient’s room as directed by hospital personnel.

We understand the concerns you may have about visiting your loved ones while they are hospitalized, but we believe restricting visitors at this time is necessary. We appreciate your understanding as we take proactive precautions to protect our patients, our healthcare team, and the communities we serve.

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EMERGENCY PATIENTS

Due to COVID-19 precautions, all emergency patients will be screened for fever and respiratory symptoms upon arrival and given a mask. The mask and screening questions help us meet our commitment to provide a safe environment for everyone entering the emergency department.

  • In support of social distancing, and to minimize the possibility of exposure, patients with mild to moderate respiratory symptoms are screened for COVID-19 symptoms a the main entrance to the ER.
  • Patients with more serious illness will be given a mask, and they will be directed to check-in at the reception desk in the emergency department.
  • If a bed is available, the patient will be taken directly into the treatment area.
  • If a bed is not immediately available, patients with a fever and/or respiratory symptoms will be masked and placed in a separate waiting room within the treatment area.
  • Patients are reminded to check-in with the triage nurse if there is a change or worsening of their symptoms.
  • Patients will be seen in the order of illness severity. Be assured, the emergency department team will do everything possible to place patients into a private room in the treatment area as quickly as possible.
  • In accordance with COVID-19 precautions, only one (1) visitor may be permitted in the emergency department.
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OUTPATIENT SERVICES

Due to COVID-19 precautions, only one (1) visitor may be permitted to accompany patients receiving services.

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URGENT CARE PATIENTS

Due to COVID-19 precautions, all San Antonio Regional Hospital Urgent Care patients are screened for fever and respiratory symptoms. This extra screening helps us meet our commitment to provide a safe environment for everyone entering the urgent care.

When you arrive at the urgent care parking lot, call the appropriate number listed below from your vehicle.

Rancho Cucamonga location:            909.948.8100

Fontana location:                                  909.434.1150

Eastvale location:                                  951.373.3010

  • Urgent care staff will screen the patient over the phone.
  • If this screening reveals potential COVID-19 symptoms, the patient will be directed to the COVID-19 tent to be evaluated by a provider.
  • Patients who are not identified with potential COVID-19 symptoms will be directed to enter the urgent care.
  • All patients entering the urgent care must wear a mask.
  • In accordance with COVID-19 precautions, only one (1) visitor may be permitted in the urgent care.