Your hospital bill will include charges for the care you receive during your stay. Your personal physician, hospital-based physicians, or other physicians who have consulted on your care will send you separate statements from their practice.
The Business Services Department bills insurance as a courtesy to our patients. The patient is responsible for providing all insurance information to the hospital. Our pre-registration specialists will take your insurance information by telephone during the pre-registration process. You will also be asked to present your health insurance card for verification at the time of service.
While our staff will verify insurance eligibility and benefits if you are admitted to the hospital, we encourage the patient to contact their insurance directly to learn about their benefits and any insurance requirements that may exist for pre-authorization/notification. We will notify you of any payment due from you, such as a deductible, co-payment, co-insurance, non-covered charges, etc. You will be asked to make a deposit prior to, or at the time of, service. Any balance on your account will be due at the time of discharge.
The hospital will allow 60 days for payment by the insurance carrier, during which time you may receive reminder statements. If your insurance carrier delays, or denies, payment on any portion of the bill, the hospital may seek payment from the patient/financially responsible party.
San Antonio Regional Hospital does offer special financing to qualified individuals. Please contact the hospital's financial advocate at 909.980.9511 to discuss options and to make payment arrangements, if necessary. If you are unable to meet your financial obligation, our staff will discuss available alternatives with you such as: payment plans, qualification for government programs, and/or consideration for discounted or charity care.
2016 Financial Assistance Policy – Full
2016 Financial Assistance Policy – Full SPANISH
2016 Financial Assistance Summary
2016 Financial Assistance Summary – SPANISH
Financial Assistance Application Instructions
Financial Assistance Application Instructions – SPANISH
Financial Assistance Application
Financial Assistance Application – SPANISH
999 San Bernardino Rd.
Upland, CA 91786
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Our mission is to improve the overall health of our regional community by offering healthcare services that both comfort and cure, in settings that inspire confidence, and in a manner that earns the trust of our patients, our physicians, and our employees.