• Patient Rights and Responsibilities

  • San Antonio Regional Hospital has adopted Patient Rights & Responsibilities in accordance with Section 70707 of the California Administrative Code and the Centers for Medicare and Medicaid Services (CMS), Conditions of Participation.

    Patient Rights

    A patient shall have the right to:

    1. Considerate and respectful care, and to be made comfortable. You have the right to respect your cultural, psychosocial, spiritual, and personal values, beliefs and preferences. 
    2. Have a family member (or other representative of your choosing) and your own physician notified promptly of your admission to the hospital.
    3. Know the name of the physician who has primary responsibility for coordinating care, and the names and professional relationship of other physicians and non-physicians who will see you.
    4. Receive information about your health status, diagnosis, prognosis, course of treatment, prospects for recovery and outcomes of care (including unanticipated outcomes) in terms you can understand. You have the right to effective communication and to participate in the development and implementation of your plan of care. You have the right to participate in ethical questions that arise in the course of your care, including issues of conflict resolution, withholding resuscitative services, and forgoing or withdrawing life-sustaining treatment. 
    5. Make decisions regarding medical care, and receive as much information about any proposed treatment or procedure as you may need in order to give informed consent or to refuse a course of treatment. Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risks, alternate courses of treatment or non-treatment and the risks involved in each, and the name of the person who will carry out the procedure or treatment.
    6. Request or refuse treatment, to the extent permitted by law. However, you do not have the right to demand inappropriate or medically unnecessary treatment or services. You have the right to leave the hospital even against the advice of physicians, to the extent permitted by law. 
    7. Be advised if the hospital/personal physician proposes to engage in or perform human experimentation affecting your care or treatment. You have the right to refuse to participate in such research projects. 
    8. Reasonable responses to any reasonable requests made for services.
    9. Appropriate assessment and management of your pain, information about pain, pain relief measures and to participate in pain management decisions. You may request or reject the use of any or all modalities to relieve pain, including opiate medication, if you suffer from severe chronic intractable pain. The doctor may refuse to prescribe the opiate medication, but if so, must inform you that there are physicians who specialize in the treatment of severe chronic pain with methods that include the use of opiates.
    10. Formulate advance directives. This includes designating a decision maker if you become incapable of understanding a proposed treatment or become unable to communicate your wishes regarding care. Hospital staff and practitioners who provide care in the hospital shall comply with these directives. All patients' rights apply to the person who has legal responsibility to make decisions regarding medical care on your behalf.
    11. Have personal privacy respected. Case discussion, consultation, examination and treatment are confidential and should be conducted discreetly. You have the right to be told the reason for the presence of any individual. You have the right to have visitors leave prior to an examination and when treatment issues are being discussed. Privacy curtains will be used in semi-private rooms. 
    12. Confidential treatment of all communications and records pertaining to your care and stay in the hospital. You will receive a separate "Notice of Privacy Practices" that explains your privacy rights in detail and how we may use and disclose your protected health information. 
    13. Receive care in a safe setting, free from mental, physical, sexual, or verbal abuse and neglect, exploitation or harassment. You have the right to access protective and advocacy services including notifying government agencies of neglect or abuse. 
    14. Be free from restraints and seclusion of any form used as a means of coercion, discipline, convenience, or retaliation by staff.
    15. Reasonable continuity of care and to know in advance the time and location of appointments as well as the identity of the persons providing the care. 
    16. Be informed by the physician, or a delegate of the physician, of continuing health care requirements and options following discharge from the hospital. You have the right to be involved in the development and implementation of your discharge plan. Upon your request, a friend or family member may be provided this information also.
    17. Know which hospital rules and policies apply to your conduct while a patient.
    18. Designate visitors of your choosing, if you have decision-making capacity, whether or not the visitor is related by blood or marriage, unless: 
      • No visitors are allowed.
      • The facility reasonably determines that the presence of a particular visitor would endanger the health or safety of a patient, a member of health facility staff or other visitor to the health facility, or would significantly disrupt the operations of the facility. 
      • You have told the health facility staff that you no longer want a particular person to visit.
      • However, a health facility may establish reasonable restrictions upon visitation, including restrictions upon the hours of visitation and number of visitors.  
    19. Have your wishes considered, if you lack decision-making capacity, for the purposes of determining who may visit. The method of that consideration will be disclosed in the hospital policy on visitation. At a minimum, the hospital shall include any persons living in your household.
    20. Examine these rights without regard to sex, race, color, religion, ancestry, national origin, age, disability, medical condition, marital status, sexual orientation, educational background, economic status or the source of payment for care.
    21. Have access to an interpreter when he or she does not speak or understand the predominant language of the community. If the patient has a hearing impairment, the patient has a right to interpreter service and a special telecommunication for the deaf phone.
    22. File a grievance. If you want to file a grievance with this hospital, you may do so by writing or by calling:  

               San Antonio Regional Hospital
               Patient Services Department
               999 San Bernardino Road
               Upland, CA 91786

    23. The grievance committee will review each grievance and provide you with a written response within 60 days. The written response will contain the name of a person to contact at the hospital, the steps taken to investigate the grievance, the results of the grievance process, and the date of the completion of the grievance process. Concerns regarding quality of care or premature diagnosis will also be referred to the appropriate Utilization and Quality Control Peer Review Organization (PRO).    
    24. File a complaint with the state Department of Health Services regardless of whether you use the hospital's grievance process. The State Department of Health Service's phone number and address is:  
                  California Department of Health Services
                  464 West 4th Street, Suite 529 
                  San Bernardino, CA 92407

      Patient Responsibilities

      A patient shall have the responsibility to:

      1. Provide to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalization, medications, and other matters relating to your health.
      2. Report unexpected changes in your condition to the responsible practitioner.
      3. Report whether you clearly comprehend a contemplated course of action and what is expected of you.
      4. Follow the treatment plan recommended by the practitioner primarily responsible for your care. This may include following the instructions of nurses and allied health personnel who care for you, implement the responsible practitioner's orders, and enforce the applicable hospital rules and regulations.
      5. To be accountable for your action(s) if you refuse treatment or do not follow the practitioner's instructions.
      6. Assure that the financial obligations of your health care are fulfilled as promptly as possible.
      7. Follow hospital rules and regulations affecting patient care and conduct.
      8. Be considerate of the rights of other patients and for assisting in the control of noise, smoking, and the number of visitors.
      9. Be respectful of the property of other persons and of the hospital.
      10. Provide your Advance Directive, if completed, to the staff for inclusion in your medical record. You are responsible for conveying information in the Advance Directive to your physician to facilitate collaboration in making your health care decisions.