• For Patients and Visitors

  • It’s a New Day, a New Way at San Antonio. Keeping you safe during COVID-19 is our utmost priority. New COVID-19 procedures and visitation guidelines have been put into place to ensure the safety and well-being of all San Antonio patients, visitors, and care team members.


    Emergency Patients

    Due to COVID-19 precautions, all emergency patients will be screened for fever and respiratory symptoms upon arrival, and they are given a mask. The mask and screening questions help us meet our commitment to provide a safe environment for everyone entering the emergency department.

    • In support of social distancing, and to minimize the possibility of exposure, patients with mild to moderate respiratory symptoms are screened for COVID-19 symptoms a the main entrance to the ER.
    • Patients with more serious illness will be given a mask, and they will be directed to check-in at the reception desk in the emergency department.
    • If a bed is available, the patient will be taken directly into the treatment area.
    • If a bed is not immediately available, patients with a fever and/or respiratory symptoms will be masked and placed in a separate waiting room within the treatment area.
    • Patients are reminded to check-in with the triage nurse if there is a change or worsening of their symptoms.
    • Patients will be seen in the order of illness severity. Be assured, the emergency department team will do everything possible to place patients into a private room in the treatment area as quickly as possible.
    • In accordance with COVID-19 precautions, no visitors are permitted in the emergency department. The only exception is that one (1) parent or legal guardian may accompany a minor under age 18. 

    Urgent Care Patients

    Due to COVID-19 precautions, all San Antonio Regional Hospital Urgent Care patients are screened for fever and respiratory symptoms. This extra screening helps us meet our commitment to provide a safe environment for everyone entering the urgent care.

    When you arrive at the urgent care parking lot, call the appropriate number listed below from your vehicle.

    Rancho Cucamonga location:            909.948.8100

    Fontana location:                                  909.434.1150

    Eastvale location:                                 951.373.3010

    • Urgent care staff will screen the patient over the phone.
    • If this screening reveals potential COVID-19 symptoms, the patient will be directed to the COVID-19 tent to be evaluated by a provider.
    • Patients who are not identified with potential COVID-19 symptoms will be directed to enter the urgent care.
    • All patients entering the urgent care must wear a mask.
    • In accordance with COVID-19 precautions, no visitors are permitted in the urgent care. The only exception is that one (1) parent or legal guardian may accompany a minor under age 18.

    Outpatient Services

    Due to COVID-19 precautions, only patients receiving services are permitted. One caregiver is permitted during non-surgical outpatient procedures when the patient is a minor or requires special assistance provided by the caregiver.

    Hospital Visitors

    Due to COVID-19 precautions, no visitors are permitted in the adult inpatient units. Restricting visitation will help to protect our patients, their families, and our healthcare team.  However, telephone and video calls to our patients are welcomed and encouraged.

    Limited exceptions to the no visitation policy may be approved for patients in the following areas; however, only one (1) visitor per patient will be permitted as noted below:
    • Maternity: Significant other during labor and delivery only
    • Pediatrics: Parent/guardian only
    • Neonatal Intensive Care Unit (NICU): Parent only

    * Please note: if a visitor is being considered due to one of the exceptions noted above, he or she will be screened for COVID-19 symptoms prior to being approved for visitation.

    We understand the concerns you may have about visiting your loved ones while they are hospitalized, but we believe restricting visitors at this time is necessary. We appreciate your understanding as we take proactive precautions to protect our patients, our healthcare team, and the communities we serve.