Nursing staff will help familiarize you with your room when you arrive. If you need assistance during your stay, please use the call button on your bed. There is also an emergency call button located in your bathroom.
Our Engineering Department maintains the temperature within the Hospital. Due to certain medications and conditions, some patients may feel colder than others. Please ask your nurse to get you a blanket from a warmer if you are cold.
We may include certain limited information about you in the
hospital directory while you are a patient at the hospital. This information
may include your name, location in the hospital, your general condition (e.g.,
good, fair, etc.) and your religious affiliation. Unless there is a specific
written request from you to the contrary, this directory information, except for
your religious affiliation, may also be released to people who ask for your by
name. Your religious affiliation may be given to a member of the clergy, such
as a priest or rabbi, even if they don’t ask for you by name. This information
is released so your family, friends and clergy can visit you in the hospital
and generally know how you are doing.
A telephone is provided in your room. You may receive calls between 6 am and 10 pm. (until 9 pm in Pediatrics). Emergency calls will be connected at any time.
Family and friends phoning from outside the hospital may be connected to your room through our automated attendant system. After they dial the hospital at 909.985.2811 and listen to the instructions for a touch tone phone, they should dial 22 and your room number if you are in Bed A (closest to the door), or 25 and your room number if you are in Bed B (next to the window). For example, for Room 123A, your five-digit extension is 22123. For Room 123B, your five-digit extension is 25123.
To make a local call, dial "9" and then the telephone number. To make a long distance or toll call, dial "9," then "0," then the telephone number (include the area code even if it is 909). An outside operator will take billing information before placing the call. You may call collect, charge your home telephone number, or use a calling card.
We ask that you keep your use of cellular phones and other wireless communication devices to a minimum as they may interfere with some types of patient monitoring equipment. This is of particular importance when visiting patients on the 2nd or 3rd floors of the hospital.
An individual television is provided at your bedside. Nursing staff will show you how it works. Please consult the hospital television program guide for a schedule of health-related programs.
In consideration of other patients, please keep TV and radio volumes low. After 9 pm, please use the pillow speaker or ear piece provided for you. Closed-captioned programs are available on patient televisions.
Please do not bring any valuables to the Hospital including jewelry, money, or credit cards. The Hospital is unable to accept liability for lost or damaged valuables.
During many procedures, especially surgery, you cannot wear eyeglasses, contact lenses, dentures, or jewelry. We suggest you bring a case in which to store your eyewear (and contact solution, if necessary) and remove all jewelry at home.
Flowers and gifts will be delivered as soon as they arrive. For the health and safety of all patients, flowers and helium balloons are not permitted in cardiac and intensive care units (CCU and ICU). Your family and friends are welcome to send them once you are transferred out of these units.
Mail will be delivered to your room each day. Any mail received after you are discharged will be sent to your home. Outgoing letters with postage may be given to nursing staff or a hospital volunteer.
Unless your physician has ordered a restricted diet, you may select meals from menus given to you each day. Prompt completion of the menus will ensure that you receive the items of your choice. Between-meal snacks are also available mid-afternoon and before bedtime.
Breakfast: 7:15 to 8:30 am Lunch: 11:45 am to 1 pm Dinner: 5:15 to 6:30 pm
You may discuss any concerns you have about your diet with our Dietary staff. A registered dietitian may visit you if ordered by your physician.
Your physician may order blood tests as part of the diagnostic profile, and to monitor your progress. Lab assistants who draw your blood may not know the reason for the test. Questions regarding the purpose of blood tests and their results are best answered by your physician. Click here for additional information about laboratory services.
Your physician may order x-rays or other diagnostic procedures. The San Antonio Regional Hospital Radiology Department provides all current imaging services. Click here for additional information about radiology services.
The hospital pharmacy provides medications ordered by your physician. All medications you take while you are a patient are limited to those given by our staff nurses. Please do not bring any medications, including over-the-counter remedies, from home. If your physician prescribes medications for you to take when you go home, you should arrange for a family member or friend to take the prescription to your local pharmacy to be filled.
Your physician will determine when you are well enough to leave the Hospital. Our nursing staff will initiate the necessary discharge procedures according to the discharge plan established by your physician, case manager and you and your family. Before you leave, your nurse will review your physician's discharge orders with you and answer any questions about your care at home.
If any questions arise after you have gone home, please contact your physician directly.
999 San Bernardino Rd.
Upland, CA 91786
Become a Volunteer
History and Milestones
Your Hospital Stay
Giving and Support
Our mission is to improve the overall health of our regional community by offering healthcare services that both comfort and cure, in settings that inspire confidence, and in a manner that earns the trust of our patients, our physicians, and our employees.